Privacy Policy

1. Introduction

Altman Tile & Restoration, LLC respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting services, or communicating with our business.

This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

We may collect the following information when you contact us, request an estimate, or use our services:

  • Name

  • Phone number

  • Email address

  • Project or service address

  • Project details and service requests

  • Appointment and communication history

  • Text messaging consent preferences

We may also collect basic website usage information through cookies and website analytics tools.

3. How We Use Your Information

We use customer information to:

  • Respond to inquiries and provide estimates

  • Schedule appointments and remodeling projects

  • Communicate about ongoing services

  • Send appointment reminders and project updates

  • Send promotional offers and holiday specials when customers have provided appropriate consent

  • Improve our services and customer experience

  • Maintain business records and meet legal obligations

4. SMS Messaging and Consent

Customers may choose to receive text messages from Altman Tile & Restoration, LLC.

Text messages may include appointment reminders, project updates, customer service communications, and promotional offers.

We obtain appropriate consent before sending marketing text messages.

Message frequency varies. Message and data rates may apply.

Customers can reply STOP at any time to unsubscribe or HELP for assistance.

Consent to receive marketing messages is not required to purchase our services.

5. Mobile Information Sharing

We do not sell, rent, or share customer mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their marketing or promotional purposes.

We may share information with trusted service providers, including messaging and payment processing platforms, solely as necessary to operate our business and deliver requested services.

SMS opt-in consent information will not be shared with third parties for their independent marketing purposes.

6. Data Security

We take reasonable measures to protect customer information from unauthorized access, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure.

7. Cookies and Website Analytics

Our website may use cookies and analytics services to understand website traffic, improve functionality, and enhance the visitor experience.

Visitors may manage cookies through their browser settings.

8. Your Privacy Choices

You may contact us to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information, subject to applicable legal and business recordkeeping requirements

  • Withdraw consent to receive marketing communications

To stop receiving text messages, reply STOP.

9. Third-Party Services

Our business may use third-party platforms, including Square, for customer communication, payment processing, and business operations.

These providers may process information on our behalf under their applicable privacy and security practices.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.

Updates will be posted on this page with a revised effective date.

11. Contact Us

For questions about this Privacy Policy or how your information is handled, contact:

Altman Tile & Restoration, LLC